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Signed in as:
filler@godaddy.com
1. Definitions
MSB Healthcare Limited (“MSB Healthcare”, “we”, “us”) supplies medical products for Natural Family Planning (“NFP”) and contraception, including the MSB Healthcare device (“Main Product”) and related software and services (“Products”). Customer refers to a consumer purchasing for personal use. Retailer refers to a business purchasing for commercial purposes.
2. Scope
These Terms and Conditions (“Terms”) apply to all sales via our online store to UK customers. Any differing terms from the customer are excluded unless expressly agreed in writing. Business-to-business sales are subject to separate agreements.
3. Orders and Contract Formation
Customers select Products online and submit orders by accepting these Terms. A contract is formed when MSB Healthcare confirms the order by email or dispatches the goods.
4. Products and Services
Customers may purchase Products outright. Purchase Price: £ as listed on website is in GBP amount (VAT included).
5. Delivery
Delivery times are as stated at checkout, typically within 5 working days after payment. Delivery is restricted to UK addresses. If Products are unavailable, customers will be notified and refunded.
6. Prices and Shipping
All prices include VAT. Standard UK shipping is added at delivery option stage during checkout; additional charges may apply for other delivery options. Customers bear the cost of returns.
7. Use of Products
Products must be used as instructed and only for their intended purpose. Data collected is processed in accordance with our Privacy Policy.
9. Payment
Payment methods include credit/debit card, PayPal, and other options listed at checkout. Payment is due immediately upon order confirmation.
10. Title and Risk
Title to purchase goods passes upon full payment.
11. Customer Obligations
Customers must use and care for Products as instructed. Damage or loss due to customer negligence may incur charges.
12. MSB Healthcare ’s Liability
MSB Healthcare is liable for defects as per UK consumer law. MSB Healthcare is not liable for misuse, third-party faults, or unauthorised orders.
13. Governing Law
These Terms are governed by the laws of England and Wales.
If any provision is invalid, the remainder remains in effect.
Contact:
MSB Healthcare Limited
Email: hello@msbhealthcare.co.uk
Customer Service: 07822035447
Cancellation and Returns Policy
UK consumers have a statutory right to cancel within 14 days of receiving goods. To cancel, notify MSB Healthcare in writing (email or post) within the cancellation period. Refunds are processed within 14 days of receiving returned goods. The right to cancel does not apply to sealed goods opened after delivery for health/hygiene reasons.
Faulty Goods Return Policy
We want you to feel confident in every purchase. If your item is faulty and still within its guarantee period, we’ll make it right:
· Free Replacement: We’ll send you a new item at no cost.
· No Hassle Returns: We’ll cover the shipping for both the replacement and the return of the faulty product.
· Guarantee Coverage: This applies only to items still within their stated guarantee period.
To arrange a return or replacement, please contact our customer service team with your order details and a brief description of the issue.